Thank you for shopping at Shop Toyo. We’re committed to ensuring your satisfaction with every purchase. Our return & shipping policies apply to all items. Please review our return and shipping policies below.
Eligibility for Returns
- Items must be returned within 30 days of the ship date.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact where applicable.
- Non-Returnable Items:
- Personalized or custom-engraved items.
- Free promotional items included in orders or giveaways.
- Items marked "Final Sale" at the time of purchase.
Return Process
- Contact our Customer Service team at shoptoyo@holtzman-bechtel.com with your order number and reason for the return.
- Place the item(s) securely in the original packaging.
- Include, a copy of your receipt which must include your order #.
- Ship the package via a carrier of your choice to:
Holtzman-Bechtel Co., Inc.
Toyo Tires / Return# (YOUR ORDER #)
3489 Rider Trail South
Earth City, MO 63045
Customers are responsible for return shipping costs unless the item was received damaged or defective and must be approved by our customer service team.
Refunds and Exchanges
- Refunds will be processed to the original payment method within 7-10 business days of receiving your return.
- Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect items).
- To exchange an item, please initiate a return and place a new order for the desired item.
- If your item arrives damaged or defective:
- Contact our Customer Service team within 7 days of delivery with a description of the issue and photos of the item.
- We will arrange for a replacement or issue a full refund, including original shipping costs.
Shipping
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its details page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us
For questions about returns or exchanges, please contact us at: